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🌿 Mend Your Heart with Maz

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Terms & Conditions (Australia)

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Effective Date: 22 March 2026

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These Terms & Conditions apply to all services provided by Mend Your Heart with Maz (“we”, “us”, “our”). By purchasing or participating in any of our services, you agree to the following terms.

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1. 🌿 Services

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We provide coaching services designed to offer emotional support, guidance, and personal development tools for individuals supporting loved ones through addiction and grief.

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Our services include:

  • Free Chat with Maz (Discovery Call)

  • One-Off Deep Support Session (90 minutes)

  • 6-Week Gentle Support Path

  • 12-Week Steady Healing Journey

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Coaching is a non-clinical service and is not a substitute for medical, psychological, or crisis support.

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2. 🌿 Australian Consumer Law

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Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

If a service is not provided with due care and skill, is not fit for purpose, or does not match its description, you may be entitled to a remedy under the ACL.

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3. 🌿 Payments

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  • All prices are listed in AUD (Australian Dollars).

  • Payment is required at the time of booking unless a payment plan has been agreed to.

  • By selecting a payment plan, you agree to complete all scheduled payments for the agreed program duration

Failure to complete payments may result in suspension or termination of access to services.

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4. 🌿 Refund Policy

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We do not offer refunds for:

  • Change of mind

  • Change in personal circumstances

  • Non-attendance

However, this does not override your rights under the Australian Consumer Law.

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Refunds or remedies will be provided where required by law, including where:

  • The service was not delivered as agreed

  • The service was not provided with due care and skill

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5. 🌿 Rescheduling & Cancellations

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One-Off Deep Support Session

  • Minimum 24 hours’ notice is required to reschedule.

  • Missed sessions without notice may be forfeited.

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Coaching Programs (6-Week & 12-Week)

  • Sessions may be rescheduled with at least 24 hours’ notice.

  • Missed sessions without notice may be forfeited.

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6. 🌿 Program Commitments

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6-Week Gentle Support Path

  • Enrolment is a commitment to the full 6-week program.

  • One pause of up to 2 weeks may be requested.

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12-Week Steady Healing Journey

  • Enrolment is a commitment to the full 12-week program.

  • Payment plans require completion of the agreed term.

  • One pause of up to 4 weeks may be requested due to financial or personal hardship.

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All pause requests must be submitted via email and approved prior to implementation.

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7. 🌿 Early Withdrawal

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If you choose to discontinue a program early:

  • You remain responsible for any outstanding payments under your agreed plan

  • Access to services may be discontinued at your request

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This clause is subject to your rights under the Australian Consumer Law.

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8. 🌿 Access & Use

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  • Access to coaching services is provided for the agreed duration of your program.

  • Any resources, materials, or session content are for personal use only and may not be shared, reproduced, or distributed without written permission.

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9. 🌿 Client Responsibility

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By participating in coaching, you agree to:

  • Take responsibility for your own decisions, actions, and wellbeing

  • Engage openly and honestly

  • Communicate respectfully and in good faith

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Coaching is a collaborative process, and outcomes will vary for each individual.

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10. 🌿 Disclaimer & Scope of Practice

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Nature of Services

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The services provided by Mend Your Heart with Maz are coaching and support services only.

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  • We do not provide medical, psychological, psychiatric, or clinical health services

  • Maz is not a doctor, psychologist, or licensed medical practitioner

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Health & Medical Guidance

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If you are:

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  • Taking prescribed medication

  • Living with a diagnosed mental health condition

  • Experiencing significant emotional or psychological distress

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You are strongly encouraged to seek guidance from a qualified medical or mental health professional before engaging in, or alongside, coaching services.

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Coaching is designed to complement, not replace, professional care.

Practitioner Background

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Maz’s work is grounded in:

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  • Lived experience supporting a loved one through addiction and grief

  • Training in Neuro-Linguistic Programming (NLP/NTT) and Hypnotherapy

  • Personal development and speaking experience, including participation in the Top 100 of The Next Top Speaker

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This work is non-clinical and focused on emotional support, boundaries, grounding, and resilience.

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Results Disclaimer

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  • Results are not guaranteed and will vary between individuals

  • Outcomes depend on personal circumstances, commitment, and application

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11. 🌿 Limitation of Liability

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To the extent permitted by law, we are not liable for:

  • Any indirect or consequential loss

  • Decisions or actions taken by you following coaching sessions

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This does not exclude liability where it cannot be excluded under the Australian Consumer Law.

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12. 🌿 Conduct & Termination

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We reserve the right to suspend or terminate services if a client:

  • Engages in abusive, inappropriate, or unsafe behaviour

  • Breaches these Terms & Conditions

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Where this occurs, refunds will not be provided unless required under law.

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13. 🌿 Contact

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All requests (rescheduling, pauses, or support) must be submitted to:

📧 mlj.luvit@gmail.com
⏱ Response time: 24–48 business hours

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14. 🌿 Agreement

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By purchasing or participating in any service, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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This space is built with care, compassion, and respect.
Your healing matters—and your commitment to yourself is a powerful part of that journey.

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